At Digitbiz Cloud, we aim to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Return

We accept returns only under the following conditions:

• Product is damaged, defective, or wrong item delivered
• Return request is raised within 3 days of delivery
• Product is unused and in original packaging

2. Verification Process (Important)

All return and refund requests will be verified by our team before approval.
Customers must provide:

• Clear photos/videos of the product
• Proper unboxing video (if available)

Final decision for return/refund will be taken only after our verification process.

3. Non-Returnable Conditions

Returns or refunds will not be accepted in the following cases:

• Size issues or fitting problems
• Color variation due to lighting/screen
• Change of mind after purchase
• Product used, washed, or damaged by customer

4. Replacement Policy

• If the return is approved, we will provide a replacement of the same product (subject to availability)
• If the product is not available, refund will be initiated

5. Refund Policy

• Refund will be processed only after successful verification and approval
• Refund amount will be credited via original payment method or store credit
• Processing time: 5–7 business days after approval

6. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not allowed

7. Shipping Charges

• Shipping charges (if any) are non-refundable
• Return shipping may be arranged by us or guided based on the case

8. Contact for Return/Refund

To request a return or refund, contact us:

📧 Email: digitbizcloud@gmail.com
📍 Address: EM Bypass, Kolkata 75, India